—Total Quality Management has been applied widely in the business sector in particular to assess the impact of continuous quality in the day to day operation. The emphasis was more on preventive than cure. Many government sectors in Malaysia are moving towards adopting this concept to ensure that quality product and services are delivered to their customers. In this paper, the researcher introduces the concept of TQM to cost drug intervention programme in particular the Needle and Syringe Exchange Programme (NSEP), conducted in Kota Bharu, Kelantan, Malaysia. The paper also measures the effectiveness of the activities using the concept of 4Cs. The framework has never been used before to cost and at the same time determine the effectiveness of harm reduction programme. The result demonstrated that the NSEP is cost effective in preventing the spreading of HIV virus through needle-syringe sharing. It also reveals the importance of creating awareness among the public about the programme and the benefits of such programme. The research findings will better promote the programme to the government so that a larger investment would be made to prevent the spreading of HIV virus in the country.
—4Cs, harm reduction, NSEP, total quality management.
Sharifah Fadzlon Abdul Hamid, Normah Omar, Suzana Sulaiman, and Wee Shu Hui are with the Accounting Research Institute and Faculty of Accountancy, Universiti Teknologi MARA, Malaysia. (e-mail: firstname.lastname@example.org, email@example.com)
Rusli Ismail is with the University Malaya, Malaysia.
Cite: Sharifah Fadzlon Abdul Hamid, Normah Omar, Suzana Sulaiman, Wee Shu Hui, and Rusli Ismail, "Applying Total Quality Management Cost Model in Drug Intervention Programme," Journal of Economics, Business and Management vol. 3, no. 1, pp. 115-118, 2015.