• ISSN: 2301-3567
    • Frequency: Quarterly (2013-2014); Monthly (Since 2015)
    • DOI: 10.18178/JOEBM
    • Editor-in-Chief: Prof. Eunjin Hwang
    • Executive Editor: Ms Jessica C. Xiao
    • Abstracting/ Indexing: DOAJ, Engineering & Technology Library,  Electronic Journals Library, Ulrich's Periodicals Directory, MESLibrary, Google Scholar, Crossref, and ProQuest.
    • E-mail: joebm@ejournal.net
JOEBM 2015 Vol.3(2): 167-175 ISSN: 2301-3567
DOI: 10.7763/JOEBM.2015.V3.175

The Demographic Variables and Emotional Intelligence as Correlates of Work Values: A Cross-Cultural Examination towards Organizational Change

Rommel Pilapil Sergio, Antonette Lazaro Dungca, and Luzelle Anne Gonzales-Lim Ormita
Abstract—This research paper is a cross-cultural study of demographic variables and their role on emotional intelligence and work values among 437 purposively selected call center representatives (CSRs) from the Middle East, Iran, Pakistan, Russia, India, and the Philippines. The paper aims to establish a baseline literature on the link between demographic variables (such as gender, civil status, work time schedule, and nationality) on emotional intelligence and work values that leads to the appropriate conceptualization of organizational change programs. The descriptive, comparative-correlational methods were employed as this paper also threshes out whether CSRs differ on emotional intelligence and work values based on demographic characteristics. The researchers utilized three instruments such as Demographic Profile Sheet, Emotional Competence Inventory, and Work Values Inventory. The general findings confirm that there is a significant relationship between emotional intelligence (particularly on the clusters of self- management, social awareness and relationship management) and work values (specifically in the areas of management, achievement, supervisory relations, way of life, and independence). In line with the results, the organizational change programs with emphasis on diversity management have been introduced to set future directions for organizations in call center organizations involved in the study.

Index Terms—Demographic variables, emotional intelligence, organizational change, work values.

Rommel Pilapil Sergio is with the Canadian University of Dubai, United Arab Emirates (e-mail: rommel@cud.ac.ae).

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Cite: Rommel Pilapil Sergio, Antonette Lazaro Dungca, and Luzelle Anne Gonzales-Lim Ormita, "The Demographic Variables and Emotional Intelligence as Correlates of Work Values: A Cross-Cultural Examination towards Organizational Change," Journal of Economics, Business and Management vol. 3, no. 2, pp. 167-175, 2015.

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