—Many studies investigate job satisfaction and
motivation in the workplace using Herzberg’s
motivation-hygiene factor theory; however, none specifically
relate these factors to Navigators in the Royal Malaysian Air
Force in which limited promotion is available. This study
investigated the factors affecting job satisfaction for Navigators
in the Royal Malaysian Air Force. 54 respondents from various
operational squadrons and units completed the survey. The
factors adapted from Herzberg’s Motivation-Hygiene Theory
were tested. The motivation factors achievement, recognition,
growth, work itself and promotion were found to be significance
and dominance in this study whereas policies, flight safety and
relationship with leaders were the significant hygiene factors. A
multiple regression is also conducted and from result found that
career growth is the most significant factor that influence the
job satisfaction of Navigators in the Royal Malaysian Air
—Herzberg’s motivation-hygiene theory,
navigator’s job satisfaction, royal Malaysian air force.
Nurmazilah Mahzan is with the Faculty of Business and Accountancy
University Malaya, Kuala Lumpur 50603, Malaysia (email:
Ali Zaini Zainal Abidin is with the Royal Malaysian Air Force.
Cite: Nurmazilah Mahzan and Ali Zaini Zainal Abidin, "Examining Navigators' Job Satisfaction in Royal Malaysian Air Force through the Lenses of Herzberg's Motivation-Hygiene Theory," Journal of Economics, Business and Management vol. 3, no. 8, pp. 758-762, 2015.