— This study aimed to measure the impacts of the six key factors of the job itself, career development, relationship with management, compensations and benefits, work environment, and teamwork on maintenance technicians’ satisfaction and their job engagement. Data was collected from a sample of 325 respondents, who are currently working for aircraft maintenance organizations in Vietnam. The results indicated the significant relationship between all independent variables and dependent variables, except for career development. While relationship with management and compensation and benefits had indirect effects on employee Job engagement, the job itself had both direct and indirect influences on the dependent variable. In addition, work environment and teamwork directly influence employee job engagement without the mediating role of employee job satisfaction. Consequently, the companies operating in the aviation sector should consider taking specific actions for improvement the human resources management of the Aircraft Maintenance Organizations (AMOs).
— Aircraft maintenance organizations, aircraft maintenance technicians (AMTs), employee job engagement, employee job satisfaction.
The authors are with the School of Business, International University – VNU-HCM, Vietnam (e-mail: firstname.lastname@example.org, email@example.com).
Cite: Mai Ngoc Khuong and Nguyen Hoang To Uyen, " Factors Affecting Employee Job Engagement towards Aircraft Maintenance Organizations - A Mediation Analysis of Job Satisfaction," Journal of Economics, Business and Management vol. 4, no. 4, pp. 339-346, 2016.