• ISSN: 2301-3567 (Print), 2972-3981 (Online)
    • Abbreviated Title: J. Econ. Bus. Manag.
    • Frequency: Quarterly
    • DOI: 10.18178/JOEBM
    • Editor-in-Chief: Prof. Eunjin Hwang
    • Executive Editor: Ms. Fiona Chu
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    • E-mail: joebm.editor@gmail.com
HOME > Archive > 2019 > Volume 7 Number 3 (Aug. 2019) >
JOEBM 2019 Vol.7(3): 102-107 ISSN: 2301-3567
DOI: 10.18178/joebm.2019.7.3.590

Distributed Management in Service Setting: An Exploration of the Feasibility of Coordinating Three Different Orientations in a Store

Atsushi Inuzuka

Abstract—The aim of this study was to explore the feasibility of distributed management of service functions in a store setting, where distributed management means different salespeople serving customers from different perspectives rather than one salesperson providing all service functions. Analysis using three orientations (customer, selling, and learning orientation) as substitutes for service functions revealed that distributed management is feasible only when followers of the sales team in a store exhibit strong initiating structure leadership behavior.

Index Terms—Distributed management, service functions, selling orientation, customer orientation, learning orientation, store management.

Atsushi Inuzuka is with Nagoya University, Japan.

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Cite:Atsushi Inuzuka, "Distributed Management in Service Setting: An Exploration of the Feasibility of Coordinating Three Different Orientations in a Store," Journal of Economics, Business and Management vol. 7, no. 3, pp. 102-107, 2019.

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