• ISSN: 2301-3567 (Print), 2972-3981 (Online)
    • Abbreviated Title: J. Econ. Bus. Manag.
    • Frequency: Quarterly
    • DOI: 10.18178/JOEBM
    • Editor-in-Chief: Prof. Eunjin Hwang
    • Executive Editor: Ms. Fiona Chu
    • Abstracting/ Indexing:  CNKI, Google Scholar, Electronic Journals Library, Crossref, Ulrich's Periodicals Directory, MESLibrary, etc.
    • E-mail: joebm.editor@gmail.com
JOEBM 2013 Vol.1(4): 377-379 ISSN: 2301-3567
DOI: 10.7763/JOEBM.2013.V1.81

Impact of Implementing ISO 9001 in the IT Sector in Business of Companies, and Customer Satisfaction

Mirhat Đulić

Abstract—Organizations that operate in the market and are trying to work successfully and thrive, they must act globally. Last decade of the last century, testified that he began a period of global competition, which is marked with standard breakthrough of the world market orientation and international organizations. The free flow of products is increasing and customers are getting more and more choices and thus becoming more demanding wanting always new and better products. Today's customers are compared to a few decades away more informed, the standards are higher and they become larger requirements. They began to realize that to have a lot of options available and one of them depends on where and what will they buy and what services are willing to pay. Developed countries have recognized the importance of the changes that are happening and started to work on creating the conditions that their organizations are better than the competition in order to survive in the market, and thereby create favorable conditions for the advancement of the country. Will there be a quality problem or a resource of an organization depends primarily of a basic attitude toward quality that exists in the organization. Implementation of the quality management system and obtaining ISO 9000 certification is not an easy task. The purpose of ISO 9000 is to ensure that any product produced most effective and efficient manner. Computer software that is ubiquitous in the activities they are engaged in the organization must be set as an object fitting into the overall system of quality according to standard ISO 9000.

Index Terms—Customer satisfaction, implementation, ISO 9001, IT.

M. Đulić is with the Faculty of Information Technology, Mostar, Bosnia and Herzegovina (e-mail: mirhatdjulic@gmail.com).


Cite:81-M017, "Impact of Implementing ISO 9001 in the IT Sector in Business of Companies, and Customer Satisfaction," Journal of Economics, Business and Management vol. 1, no. 4, pp. 377-379, 2013.

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