• ISSN: 2301-3567 (Print), 2972-3981 (Online)
    • Abbreviated Title: J. Econ. Bus. Manag.
    • Frequency: Quarterly
    • DOI: 10.18178/JOEBM
    • Editor-in-Chief: Prof. Eunjin Hwang
    • Executive Editor: Ms. Fiona Chu
    • Abstracting/ Indexing:  CNKI, Google Scholar, Electronic Journals Library, Crossref, Ulrich's Periodicals Directory, MESLibrary, etc.
    • E-mail: joebm.editor@gmail.com
JOEBM 2015 Vol.3(8): 787-790 ISSN: 2301-3567
DOI: 10.7763/JOEBM.2015.V3.286

Benchmarking Practices through Online Social Networking

A. W. Norailis and Y. Nor Asiah

Abstract—Benchmarking of online social network is a tool for continuous improvement in an organizational setting. This study examines the underline practice of online social network in benchmarking the practice in small and medium scale enterprises in Malaysia. The study employed qualitative approach by interviewing small and medium enterprise owners. The result indicate there are changes in performance by adopting benchmarking for service delivery that result from using new medium. It also implied that benchmarking approach can lead to new innovation through the exchange of information in a secured business environment with a significant effect on the financial well-being of the business. The regulators are most significant in benchmarking to reduce the competitive behavior among the business of the same character. The limitation of this study is small sample size. Therefore, future study can be conducted using survey method and also by increasing the sample size.

Index Terms—Benchmarking, online social networking, small and medium enterprises.

The authors are with the Faculty of Economics and Muamalat, Universiti Sains Islam Malaysia, 71800 Nilai, Negeri Sembilan, Malaysia (e-mail: norailis@usim.edu.my, norasiah@usim.edu.my).


Cite: A. W. Norailis and Y. Nor Asiah, "Benchmarking Practices through Online Social Networking," Journal of Economics, Business and Management vol. 3, no. 8, pp. 787-790, 2015.

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