• ISSN: 2301-3567 (Print), 2972-3981 (Online)
    • Abbreviated Title: J. Econ. Bus. Manag.
    • Frequency: Quarterly
    • DOI: 10.18178/JOEBM
    • Editor-in-Chief: Prof. Eunjin Hwang
    • Executive Editor: Ms. Fiona Chu
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HOME > Archive > 2018 > Volume 6 Number 4 (Nov. 2018) >
JOEBM 2018 Vol.6(4): 175-179 ISSN: 2301-3567
DOI: 10.18178/joebm.2018.6.4.570

Benchmarking Intellectual Capital Performance of Logistics Companies Using Analytic Network Process: A Conceptual Framework

Ratapol Wudhikarn, Gilles Neubert, and Nopasit Chakpitak

Abstract— This research aims to propose a newly improved benchmarking approach by concentrating on the rarely focused topic that is the hybrid concentration of logistics and intellectual capital (IC) management. The consideration and comparisons of logistics management integrated by IC management has been highly underdeveloped either in an academic or commercial perspective, even though these two beneficial methods have been widely recognized and applied for several years. Although, there are some past academic researches aiming to consider this underdeveloped issue, a number of studies are still very limited, and, moreover, they still mostly and separately focused on each element of IC, and also disregarded relations between IC elements. It is significantly apparent that the comprehensive consideration on IC elements in logistics is substantially rare, and existing managerial methods still could not properly cope with the specific characteristic of IC management that is the relations or influences among IC elements. Therefore, to improve this issue, this research aims to suggest a novel hybrid approach that could both consider comprehensive IC elements as well as their relations. The thinking and non-thinking IC concept is applied in the proposed model for comprehensively considering crucial details of IC management in logistics, while the analytic network process (ANP) is integrated with this model to consider the characteristic of IC management and also to emphasize the concentration and priority of IC management in organization. This proposed method is planned to be applied to benchmarking IC management among logistics firms in the future work.

Index Terms— Intellectual capital (IC), knowledge management (KM), logistics, analytic network process (ANP), multi-criteria decision making (MCDM).

R. Wudhikarn is with the College of Arts, Media, and Technology, Chiang Mai University, Chiang Mai, 50200 Thailand (e-mail: ratapol.w@ cmu.ac.th). G. Neubert is with EMLYOM Business School, Saint-Etienne, 42100 France (e-mail: GNEUBERT@em-lyon.com). N. Chakpitak is with the International College of Digital Innovation, Chiang Mai University, Chiang Mai, 50200 Thailand (e-mail: nopasit@camt.info).

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Cite: Ratapol Wudhikarn, Gilles Neubert, and Nopasit Chakpitak, "Benchmarking Intellectual Capital Performance of Logistics Companies Using Analytic Network Process: A Conceptual Framework," Journal of Economics, Business and Management vol. 6, no.4, pp. 175-179, 2018.

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