• ISSN: 2301-3567 (Print), 2972-3981 (Online)
    • Abbreviated Title: J. Econ. Bus. Manag.
    • Frequency: Quarterly
    • DOI: 10.18178/JOEBM
    • Editor-in-Chief: Prof. Eunjin Hwang
    • Executive Editor: Ms. Fiona Chu
    • Abstracting/ Indexing:  CNKI, Google Scholar, Electronic Journals Library, Crossref, Ulrich's Periodicals Directory, MESLibrary, etc.
    • E-mail: joebm.editor@gmail.com
JOEBM 2015 Vol.3(8): 753-757 ISSN: 2301-3567
DOI: 10.7763/JOEBM.2015.V3.280

Roles of Organizational Support in Quality of Work Life in Insurance Industry

R. Rozaini, A. W. Norailis, and B. Aida

Abstract—In current business scenarios, the workforce in Malaysia has often called to acquire core competencies and maintain their competitiveness in a global market. Further, with the implementation of various policies pertinent to employment including the retirement age and minimum wages, the workplace is no more a pleasant place. Workers need to be more innovative, creative and talented to sustain employment. For such reasons, this paper attempts to examine the relationship between quality of work life and organizational support in insurance industry. The results showed that satisfaction with the job (M=3.68); successful people, directed or influenced by its own commitment to achieve organizational goals (M=3.55); know and understand the policies and processes to do their job better (M=3.54). These results are important because it show the relationships between job satisfaction and organizational support are intertwined and closely related to organization performance. This paper proposed practical solutions that help management or decision-makers to highlight the most influential factors in the development of their organization.

Index Terms—Organizational support, quality of work life, job satisfaction, insurance industry.

The authors are with the Faculty of Economics and Muamalat, Universiti Sains Islam Malaysia (e-mail: rosrozaini@yahoo.com, norailis@usim.edu.my, aidanazri2002@yahoo.com).


Cite: R. Rozaini, A. W. Norailis, and B. Aida, "Roles of Organizational Support in Quality of Work Life in Insurance Industry," Journal of Economics, Business and Management vol. 3, no. 8, pp. 753-757, 2015.

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