Abstract—Knowledge management (KM) has been subject to
a lively discussion for several decades. Interest in KM remains
high and it seems that managers and practitioners have started
to realize the benefits of KM applications for their businesses. If
companies want to generate high quality knowledge from their
information, the quality of this information is vital. The paper
draws upon the Delone & McLean information system success
model as well as the SECI model and suggests a relationship
between the two being mediated by information and knowledge
quality. Improvements in information and knowledge quality
originating from a SECI-like process interplay with the
information system success model. Gaining a cutting edge out
of the right interplay between processes and the right inset of a
company’s knowledge quality could be related to cash-benefits.
To put the proposed theory to test, a SECI-like process is
implemented. Drawing upon production employees, the authors
externalize knowledge by using interviews. The outcome of the
interviews is used within an information system to start a
continuous improvement process for information and
knowledge quality. Results of a questionnaire deployed after
several weeks of exposure suggest a positive response of
employees towards the implemented process.
Index Terms—Knowledge management, SECI model, Delone
& McLean information system-success model, knowledge
quality.
The authors are with the Management Center Innsbruck, Innsbruck,
Austria (e-mail: mc7092@mci4me.at, ma.steiner@mci4me.at,
reinhardchristian.bernsteiner@mci.edu).
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Cite: Christian Maurer, Markus Steiner, and Reinhard Bernsteiner, "How to Improve Information and Knowledge Quality for
Business Benefits," Journal of Economics, Business and Management vol. 3, no. 8, pp. 780-786, 2015.