• ISSN: 2301-3567 (Print), 2972-3981 (Online)
    • Abbreviated Title: J. Econ. Bus. Manag.
    • Frequency: Quarterly
    • DOI: 10.18178/JOEBM
    • Editor-in-Chief: Prof. Eunjin Hwang
    • Executive Editor: Ms. Fiona Chu
    • Abstracting/ Indexing:  CNKI, Google Scholar, Electronic Journals Library, Crossref, Ulrich's Periodicals Directory, MESLibrary, etc.
    • E-mail: joebm.editor@gmail.com
JOEBM 2015 Vol.3(8): 780-786 ISSN: 2301-3567
DOI: 10.7763/JOEBM.2015.V3.285

How to Improve Information and Knowledge Quality for Business Benefits

Christian Maurer, Markus Steiner, and Reinhard Bernsteiner

Abstract—Knowledge management (KM) has been subject to a lively discussion for several decades. Interest in KM remains high and it seems that managers and practitioners have started to realize the benefits of KM applications for their businesses. If companies want to generate high quality knowledge from their information, the quality of this information is vital. The paper draws upon the Delone & McLean information system success model as well as the SECI model and suggests a relationship between the two being mediated by information and knowledge quality. Improvements in information and knowledge quality originating from a SECI-like process interplay with the information system success model. Gaining a cutting edge out of the right interplay between processes and the right inset of a company’s knowledge quality could be related to cash-benefits. To put the proposed theory to test, a SECI-like process is implemented. Drawing upon production employees, the authors externalize knowledge by using interviews. The outcome of the interviews is used within an information system to start a continuous improvement process for information and knowledge quality. Results of a questionnaire deployed after several weeks of exposure suggest a positive response of employees towards the implemented process.

Index Terms—Knowledge management, SECI model, Delone & McLean information system-success model, knowledge quality.

The authors are with the Management Center Innsbruck, Innsbruck, Austria (e-mail: mc7092@mci4me.at, ma.steiner@mci4me.at, reinhardchristian.bernsteiner@mci.edu).


Cite: Christian Maurer, Markus Steiner, and Reinhard Bernsteiner, "How to Improve Information and Knowledge Quality for Business Benefits," Journal of Economics, Business and Management vol. 3, no. 8, pp. 780-786, 2015.

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