• ISSN: 2301-3567 (Print), 2972-3981 (Online)
    • Abbreviated Title: J. Econ. Bus. Manag.
    • Frequency: Quarterly
    • DOI: 10.18178/JOEBM
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HOME > Archive > 2025 > Volume 13 Number 3 (2025) >
JOEBM 2025 Vol.13(3): 336-341
DOI: 10.18178/joebm.2025.13.3.889

A Case Study: The Path of Change in Human Resource Management of Bank of China

Qiu Yu
Independent Researcher
Qinghuangdao City, Hebei Province, China
Email: yu_qiu_84@163.com (Q.Y.)

Manuscript received June 5, 2025; accepted July 17, 2025; published September 30, 2025.

Abstract—After China’s reform and opening up, state-owned enterprises have become the backbone of China’s economic development. But with the constantly changing external market and technological environment, Chinese state-owned enterprises are facing organizational changes. This case study examines the organizational change dynamics of Bank of China from the perspective of human resource management. Through qualitative analysis, using semi-structured interviews with managerial, executive, and front-line staff, and documentary review of annual reports—the research investigates how technological disruptions drive Bank of China’s dual adaptation. Externally, via digital business model shifts and internally, through human resource management restructuring. Findings reveal that HRM mediates organizational change via redesigned performance metrics, revised compensation structures, and targeted training, while preserving core cultural elements for stability. The process aligns with Lewin’s three-stage model, yet faces challenges related to skill gaps and systemic rigidity. Recommendations emphasize pre-change environmental scanning, HR-centric interventions, middle-leadership engagement, and contextual adaptation for multinational branches. This study emphasizes the relationship between the past systems and processes of state-owned enterprises and market changes.

Keywords—organizational change, strategic human resource management, state-owned enterprise, case study

Cite: Qiu Yu, "A Case Study: The Path of Change in Human Resource Management of Bank of China," Journal of Economics, Business and Management, vol. 13, no. 3, pp. 336-341, 2025.

Copyright © 2025 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).

 

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