• ISSN: 2301-3567 (Print), 2972-3981 (Online)
    • Abbreviated Title: J. Econ. Bus. Manag.
    • Frequency: Quarterly
    • DOI: 10.18178/JOEBM
    • Editor-in-Chief: Prof. Eunjin Hwang
    • Executive Editor: Ms. Fiona Chu
    • Abstracting/ Indexing:  CNKIGoogle ScholarCrossref
    • E-mail: joebm.editor@gmail.com
JOEBM 2019 Vol.7(3): 108-113 ISSN: 2301-3567
DOI: 10.18178/joebm.2019.7.3.591

Service Quality of Residential Care for Older People in China: A Case Study in Tianjin

Hong Liu

Abstract—In recent decades, rapid aging trend raise the urgent need for older persons’ residential care. This study adopts qualitative methods and conducts a case study of Tianjin to assess the quality of care at residential homes for older persons. Three groups of stakeholders are interviewed, including older residents, staff and family members, to explore their perceptions on the quality of care. Quality of care is analyzed based on three groups of stakeholders. Residential care users are generally satisfied with the quality of care. But there are different perceptions on the quality of care among the three groups. Both family members and staff emphasized more about the material aspects and medical care than older persons do. On the contrary, older persons expressed their dissatisfaction with psychological care from both institutions and family. The paper also formulates recommendations for residential care development and quality improvement, including personnel development, empowering family and flexible services for older persons.

Index Terms—Residential care, service quality.

Hong Liu is with the Beijing Institute of Technology Zhuhai, China (e-mail: hong.liu@zhuhai.bryant.edu).


Cite:Hong Liu, "Service Quality of Residential Care for Older People in China: A Case Study in Tianjin," Journal of Economics, Business and Management vol. 7, no. 3, pp. 108-113, 2019.

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