• ISSN: 2301-3567 (Print), 2972-3981 (Online)
    • Abbreviated Title: J. Econ. Bus. Manag.
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    • DOI: 10.18178/JOEBM
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HOME > Archive > 2025 > Volume 13 Number 2 (2025) >
JOEBM 2025 Vol.13(2): 212-218
DOI: 10.18178/joebm.2025.13.2.870

Digital Governance: Effective Paths and Strategies to Enhance Government Credibility

Lingzhao Deng, Feng Wu*, Kun Ni, and Xiaowei Chen
Faculty of Cross-Border E-Commerce, Shenzhen Polytechnic University, Shenzhen, China
Email: wufeng123@szpu.edu.cn (F.W.)
*Corresponding author

Manuscript received December 5, 2024; accepted April 4, 2025; published May 22, 2025.

 Abstract—Against the backdrop of the booming development of digital technology and its deep penetration into all areas of society, the mode of government governance is undergoing profound changes. Government credibility, as a key link in maintaining the relationship between the government and the public, has become an important issue in the modernization of national governance. This study focuses on the effectiveness of digital governance in improving government credibility, and systematically analyzes the intrinsic connection and mechanism between the two. The study finds that digital governance enhances government credibility through four core paths: data empowerment, intelligent decision-making, service innovation and collaborative governance. In terms of data empowerment, the government utilizes the open data platform to publicize government data, and blockchain technology guarantees the authenticity and security of the data and enhances the effectiveness of public supervision. Intelligent decision-making relies on big data and algorithms to optimize the decision-making process and enhance the scientific nature of policies. Service innovation takes the integrated government affairs platform and artificial intelligence customer service as the carrier, transforming the service mode and improving public satisfaction. Collaborative governance breaks down departmental barriers and shows the government’s responsibility in emergency management and other scenarios. However, in practice, government decision-making faces problems such as digital divide, data security risks, insufficient adaptability of technology application and formalization of public participation. There are significant differences in digital infrastructure and skills among different regions and groups, such as frequent data leakage incidents, poor integration of systems and business processes, and imperfect public feedback mechanisms. To address these problems, the article proposes a series of optimization strategies, including bridging the digital divide, strengthening data security regulation, deepening technology-business integration, and improving public participation mechanisms. This study provides theoretical references for understanding the laws of government governance in the digital era, and the proposed optimization strategies are of practical guidance. This paper is also of great value in promoting the synergistic development of digital governance and government credibility, and realizing the goal of modernization of national governance.

Keywords—digital governance, government credibility, data empowerment, public participation, governance effectiveness

Cite: Lingzhao Deng, Feng Wu, Kun Ni, and Xiaowei Chen, "Digital Governance: Effective Paths and Strategies to Enhance Government Credibility," Journal of Economics, Business and Management, vol. 13, no. 2, pp. 212-218, 2025.

Copyright © 2025 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).

 

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