• ISSN: 2301-3567 (Print), 2972-3981 (Online)
    • Abbreviated Title: J. Econ. Bus. Manag.
    • Frequency: Quarterly
    • DOI: 10.18178/JOEBM
    • Editor-in-Chief: Prof. Eunjin Hwang
    • Executive Editor: Ms. Fiona Chu
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HOME > Archive > 2025 > Volume 13 Number 4 (2025) >
JOEBM 2025 Vol.13(4): 346-358
DOI: 10.18178/joebm.2025.13.4.891

The Relationship between the Quality of Workplace Relationships and Employees’ Level of Stress By

Xinyi Zhu
Xi’an Jiaotong-Liverpool University, Xi’an, China
Email: 18362768826@163.com (X.Y.Z.)

Manuscript received March 5, 2025; accepted June 22, 2025; published October 24, 2025.

Abstract—During the COVID-19 pandemic, there have been dramatic changes in employees’ working environment. And the workplace relationships and employees’ stress levels have never been more important. At the same time, organizations need to respond to these changes in time to enhance employees’ job performance. This paper aims to investigate the relationship between workplace relationships and employees’ stress levels. And the effects of employees’ level of stress and external help on their job performance within workplace. Therefore, the research established an integrated model to study the influence of stress levels on employees’ job performance and emphasized on the influence of organizational support and social support on employees’ job performance. This study conducted a questionnaire survey and received effective responses from 406 participants, and analyzed the data by using the Structural Equation Modeling (SEM). According to the findings, high-quality of workplace relationships will lower employees’ stress levels. In addition, the results also showed that the increased stress will have negative outcomes on job performance, and organizational support and social support will enhance employees’ job performance within workplace. Finally, based on the research results, this dissertation puts forward some suggestions for organizations to help employees cope with stress.

Keywords—workplace relationship, stress levels, job performance, organizational support, social support

Cite: Xinyi Zhu, "The Relationship between the Quality of Workplace Relationships and Employees’ Level of Stress By," Journal of Economics, Business and Management, vol. 13, no. 4, pp. 346-358, 2025.

Copyright © 2025 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).

 

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